Politique de remboursement

Returns policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Where the Goods are tendered by SpaceBands and returned due to causes outside SpaceBands' control, SpaceBands may refuse to accept the return of such goods, or if it does accept them, it shall be entitled to make an additional charge in respect of the cost of transport and double handling necessitated by such return.

If a return is required through no fault of our own, "the customer" is responsible for repackaging and returning the goods in good, resalable condition using a reputable transport company and must be a signed for service at the customers cost. A 10% restock fee and our actual cost of our outbound carriage is deducted from your refund, all refunds are made at the end of the month that the goods are returned to us. No returns accepted after 7 days for cancellations through no fault of our own.

Orders cancelled before dispatch will be charged a cancellation fee of 5% of the total order value to cover admin and banking costs. In the unlikely event the product is found to be faulty, SpaceBands shall offer a full refund for the faulty goods or replacement only within 12 months from purchase. It is the Buyer’s responsibility to thoroughly test the product and to decide for themselves the suitability of the product prior to a bulk purchase.

To start a return, you can contact us at help@spacebands.co.uk. If your return is accepted, we’ll send you our return shipping address, as well as instructions on how and where to send your package - at your own cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@spacebands.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.