FAQ

Frequently Asked Questions

Use data to protect your staff appropriately. Devices stores details about your workplace hazards which can be accessed on the safety dashboard – desktop and mobile.

Do spacebands devices track the location of individual workers?

No, spacebands are built with employee privacy in mind. Our devices do not contain a GPS tracker or WiFi connectivity. We do not care if employees are in the bathroom or on smoking breaks, our devices are built for safety performance improvements exclusively.

What data is collected on the wearable device?

You can view the saved data at any time by downloading the spacebands app. We believe that all employees should have access to the safety data that is being collected to ensure that everyone is aware of the risks within your workplace.

How will implementing spacebands devices save my company money?

spacebands automatically record safety data and provide analytics to help you to make positive improvements to your safety performance and employee well-being practices. We offer hazard detection and prevention that offers a huge time and monetary saving to collecting this data manually. As a health and safety professional, your time should be spent implementing improvements, not uncovering them! In addition, spacebands reduce the risk of potential litigation from accidents and ongoing health issues in the workplace. Moreover, when the unions knock on your door with liability claims for non-compliance you’ll have a full track record that you have been doing all that you can do. By reducing accidents and sickness, less time is lost in production from absenteeism. In implementing spacebands you are also showing your workforce that you care about their safety; which leads to increased productivity.

Can I compare my saved data against industry benchmarks?

Yes. You can compare the saved data in your spacebands dashboard against industry averages. Your data is always protected, no other company will ever know how you are performing. You can also add other departments/sites in your organisation to the dashboard and see how you perform in relation to each other.

How do spacebands devices keep workers safe?

spacebands will constantly detect various hazards around your workspace, helping you to be more aware of your surroundings at work. Our wearable devices will alert workers if they are in imminent danger, before an accident occurs. This data is then saved and sent to the analytics dashboard, where it can be used to develop measures to reduce exposure to these risks.

What makes spacebands better than competitor devices?

Other safety wearables only tackle singular hazards, spacebands will combat multiple hazards at one time and collect vital data on all of these hazards. By analysing data from multiple hazards together you are able to uncover trends that would be hidden on a singular hazard detection device. Our simple system is easy to roll out at scale, and is significantly more affordable than other solutions on the market. Make informed decisions to improve your safety performance with spacebands.

How difficult is it to roll spacebands out to an entire workforce?

spacebands has been designed to be rolled out at enterprise level with ease. We do not send engineers to your location, as we do not need to do so! Devices can be set-up as soon as you have purchased them, before they have even been delivered. Customising features and settings is easy and can be done through the desktop dashboard or the mobile app.

How long is the contract length?

The initial minimum contract length is 12 months, but we offer discounts for 24 or 36 month contracts.

Can I have a free trial of spacebands devices before I purchase?

Our sales team would be delighted to give you a product demonstration and talk you through how the device works, you can purchase one or more spacebands sample packs to see how effective they are at preventing accidents - but we don’t offer a free trial of our products as we know that you will receive value from them on day 1. You can order samples directly from our website or you can reach our sales team at help@spacebands.com.

How much does it cost to buy the full product?

The price for a spacebands device with all safety and well-being features included is: £25 per wearable per month on a 3 year contract £28 per wearable per month on a 2 year contract £30 per wearable per month on a 1 year contract.

Admin account logins to access the dashboard; which displays analytics on events and near misses recorded by spacebands wearable devices are free of charge.

You will also require check-in hubs, charging stations and beacons - these are leased at the same price per month as the wearable.

If you aren’t sure what you need, get in touch with our team - help@spacebands.com.

Is my price fixed for the contract length?

Yes, the subscription price you pay for your devices and hardware will not change during your contract period. To get in touch with our team contact help@spacebands.com.

Do you offer discounted pricing?

We are able to offer a discount on longer contract lengths (24 and 36 months). Get in touch with our sales team to discuss how much you could save - help@spacebands.com.

Can I change my plan once it's started?

You can add more wearable devices, hubs, beacons and charging stations to your plan at any time by logging into your account and purchasing them from the spacebands website or from your admin dashboard.

How much does it cost to order a sample product?

Trial the spacebands solution in your workplace with the sample pack. The sample pack will allow you to trial all features on a smaller scale to see the spacebands solution in action for a heavily discounted £100 per pack.

Each sample pack contains the following: 2 x Wearable Devices 1 x Beacon 1 x Check-in Hub 1 x Charging Station Purchase multiple sample packs if you want to trial spacebands on a larger scale and get more analytics during your trial period.

Please note that you will need to speak to a spacebands advisor to set you up with an admin account to be able to view analytics information saved on the wearable devices. Email help@spacebands.com or get in touch with us by using our website live chat for help in getting set up for a trial.

How long is the contract length?

The initial minimum contract length is 12 months, but we offer discounts for 24 or 36 month contracts.

What if we change our minds?

With your spacebands purchase there is a 30-day cooling-off period, in which you can decide to cancel your contract and return your spacebands’. You will lose the first month payment of your subscription, but if you have paid annually, 11 months payments will be refunded to the account from which the payment originated.

How can we manage our billing?

Each admin user of the account can access your purchase history, your invoices, change your payment details, and order more wearables or other hardware items.

What does a ‘No-hassle’ returns policy mean?

At spacebands, we value our customers and strive to provide exceptional products and services. We understand that occasionally, a purchase may not meet your expectations or become defective. Therefore, we have implemented a No Hassle Returns Policy to ensure a smooth and convenient return experience for you.

Is the process different for international returns?

For international returns, please contact our customer service team for guidance on the return process, applicable fees, and any customs or shipping requirements by emailing help@spacebands.com.

How long will a replacement take?

We will post a replacement item within 1-2 business days of being notified of a return, delivery depends on the country that it is being sent to.

How do I return an item?

Returning a product is hassle-free. Simply follow these steps: Contact our dedicated customer service team via phone, email, or our online returns portal on the spacebands admin dashboard. Provide your order details and reason for return. Our team will guide you through the return process and provide any necessary instructions, forms, or labels.

What items can be returned?

You can return any hardware, whether its charging stations, wearables, beacons or check-in hubs. Once we have been informed that you require a replacement item, it will be shipped immediately.

If you would like to return an item, get in touch by emailing help@spacebands.com.

Can an item be repaired?

We will send you a brand new replacement for your faulty product, no need to wait for repairs!

I don’t need all of the safety features for my business, can I remove some?

spacebands come with a full feature set as part of your package. You can choose whichever features you want to be active from your admin dashboard. We recommend leaving all features turned on as you will already have actionable data if you decide to use the data in the future.

Will the safety features still work in remote locations?

Yes, spacebands run a bluetooth mesh network, rather than relying on an internet connection. When the device was designed we spoke to Health and Safety Managers from some of the biggest companies in the world to ask what their pain points were with safety equipment and one of the main points was functionality. spacebands will work whether you are on an oil rig in the middle of an ocean or deep in a mine. They are not reliant on an internet connection to keep your staff safe, if an internet server goes down with some of our competitor’s devices, they stop working - and if an accident takes place during that time - your company is open to legal action.

Am I being charged for all the features, even though I only need a few?

No, spacebands devices come as a package with full access to all safety and well-being features to ensure your staff are protected both physically and mentally. spacebands are priced at a very low monthly subscription rate, so that even if you only use one feature, you still get great value for money.

Do you plan on adding more safety features in the future?

We are always open to new ideas, if you have a suggestion for a new feature you would like to see then please let us know by completing the feature suggestion form. You can also suggest changes to our current features if you have a specific use case.

I don’t need all of the well-being features for my business, can I remove some?

spacebands come with a full feature set as part of your package. You can choose whichever features you want to be active from your admin dashboard. We recommend leaving all features turned on as you will already have actionable data if you decide to use the data in the future.

Will the well-being features still work in remote locations?

Yes, spacebands run a bluetooth mesh network, rather than relying on an internet connection. When the device was designed we spoke to Health and Safety Managers from some of the biggest companies in the world to ask what their pain points were with safety equipment and one of the main points was functionality.

Am I being charged for all the features, even though I only need a few?

No, spacebands devices come as a package with full access to all safety and well-being features to ensure your staff are protected both physically and mentally. spacebands are priced at a very low monthly subscription rate, so that even if you only use one feature, you still get great value for money.

Do you plan on adding more well-being features in the future?

We are always open to new ideas, if you have a suggestion for a new feature you would like to see then please let us know by completing the feature suggestion form. You can also suggest changes to our current features if you have a specific use case.

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